Legal

Refund Policy

We want you to be completely satisfied with VerifAI. Here's our refund process.

Last updated: October 2026

Authenticating Solutions LLC ("VerifAI") is committed to ensuring customer satisfaction. This Refund Policy outlines the terms under which you may request a refund for our subscription-based authentication services.

By purchasing a subscription, you agree to the terms of this Refund Policy. Questions? info@verifai.sa

Refund Eligibility

You may request a refund within 14 days of your initial subscription purchase if you have not used any verification credits during that period.
Refunds are available for monthly subscriptions only. Annual subscriptions are eligible for a prorated refund within the first 30 days.
If our service experiences significant downtime (over 24 hours) during your billing period, you may be eligible for a partial or full refund for that period.
Refund eligibility does not apply to Enterprise or custom plans, which are governed by separate agreements.

How to Request a Refund

Email us at info@verifai.sa with the subject line "Refund Request" and include your account email address.
Please provide a brief reason for your refund request so we can improve our services.
A person will review your request and reply by email.
Web purchases are sold by our reseller and Merchant of Record, Paddle.com, so Paddle issues the refund to the original payment method. You can also contact Paddle through the link in your receipt email.
Purchases made in the iOS or Android app are refunded by Apple or Google under their own rules: request them at reportaproblem.apple.com or in Google Play order history.

Processing Time

Once approved, refunds typically take 5–10 business days to appear on your statement, depending on your payment provider.
Bank processing times may vary. If you have not received your refund after 10 business days, please contact your financial institution.
We will send a confirmation email once your refund has been processed on our end.

Non-Refundable Items

Verification credits that have already been used are non-refundable.
Partial months of service are non-refundable after the 14-day eligibility window.
One-time purchases, such as individual Deep VerifAI certificates, are non-refundable once the analysis has been initiated.
Accounts that have violated our Terms of Service are not eligible for refunds.

Cancellation Policy

You may cancel your subscription at any time from your account settings or by contacting support.
Upon cancellation, your account will remain active until the end of your current billing period.
No further charges will be applied after cancellation. You retain access to your verification history.
If you cancel and wish to re-subscribe, your previous plan and pricing may not be available.

Need help with a refund?

Contact our support team and a person will reply by email.

info@verifai.sa

Refund Eligibility

You may request a refund within 14 days of your initial subscription purchase if you have not used any verification credits during that period.

Refunds are available for monthly subscriptions only. Annual subscriptions are eligible for a prorated refund within the first 30 days.

If our service experiences significant downtime (over 24 hours) during your billing period, you may be eligible for a partial or full refund for that period.

Refund eligibility does not apply to Enterprise or custom plans, which are governed by separate agreements.

How to Request a Refund

Email us at info@verifai.sa with the subject line "Refund Request" and include your account email address.

Please provide a brief reason for your refund request so we can improve our services.

A person will review your request and reply by email.

Web purchases are sold by our reseller and Merchant of Record, Paddle.com, so Paddle issues the refund to the original payment method. You can also contact Paddle through the link in your receipt email.

Purchases made in the iOS or Android app are refunded by Apple or Google under their own rules: request them at reportaproblem.apple.com or in Google Play order history.

Processing Time

Once approved, refunds typically take 5–10 business days to appear on your statement, depending on your payment provider.

Bank processing times may vary. If you have not received your refund after 10 business days, please contact your financial institution.

We will send a confirmation email once your refund has been processed on our end.

Non-Refundable Items

Verification credits that have already been used are non-refundable.

Partial months of service are non-refundable after the 14-day eligibility window.

One-time purchases, such as individual Deep VerifAI certificates, are non-refundable once the analysis has been initiated.

Accounts that have violated our Terms of Service are not eligible for refunds.

Cancellation Policy

You may cancel your subscription at any time from your account settings or by contacting support.

Upon cancellation, your account will remain active until the end of your current billing period.

No further charges will be applied after cancellation. You retain access to your verification history.

If you cancel and wish to re-subscribe, your previous plan and pricing may not be available.