Buying second-hand safely: payment, proof and returns

Before you agree to buy

• You know the recent sold price for that model and condition
• You have photos of the real item, including labels, codes and any flaws
• The seller has explained where and when they bought it
• You have seen the receipt, box or papers if the seller says they have them

Pay in a way that protects you

• Use the marketplace's own checkout and buyer protection whenever you can
• Credit cards and payment services with buyer protection give you a way to dispute a charge
• Avoid bank transfers, cash in advance, gift cards, crypto and “friends and family” payments to people you do not know

Meeting in person

• Meet in a busy public place, or at a shop or authenticator if possible
• Bring a friend, and good light, and take your time
• Compare the item with the photos and the serial numbers you were sent
• Only pay once you are happy with what you have seen

When the item arrives

1. 1Film yourself opening the parcel, so you have a record if something is wrong
2. 2Compare the item with the listing photos and serials straight away
3. 3Run a check on your own photos of the item
4. 4If something is wrong, contact the seller and the platform quickly; most protection schemes have time limits

Know what a check is

A VerifAI result is an AI opinion based on the photos you provide, with the evidence behind it. It is not a physical inspection, a guarantee or insurance. For a high-value item, use it together with the seller's documents, the platform's protection and, if you are still unsure, a professional authenticator.